Job Function: Sales
Industry: Technology & IT
Challenge: Capturing key insights and next steps across high-value sales conversations
Products: Plaud Note Pro, Plaud NotePin
Impact: Improved relationships, productivity, and deal velocity
The Challenge: Notes That Never Keep Up
For Kevin Sterneckert, a seasoned executive and Vice President of Strategic Alliances at RELEX Solutions, one challenge consistently stood in the way of productivity: keeping track of conversations.
“The thing we struggle with the most is keeping track of what’s discussed, what’s agreed to, and what the next steps are,” Kevin explains.
With partners and customers spread across geographies and channels, the stakes in Kevin’s meetings are high. Yet the burden of note-taking was pulling focus away from building relationships and moving deals forward.
The Solution: AI-Powered Conversation Intelligence
Kevin turned to Plaud as a way to stop things from falling through the cracks. He began using Plaud Note to capture and recap his high-consequence meetings — whether in person or online.
“I love the way it seamlessly transcribes the moment. I just hit a button and stay fully present. No fiddling with my phone to find the record app, or frantically searching my computer’s scribe icon if it’s virtual.”
As his trust grew, Kevin started wearing Plaud NotePin, the wearable version that’s perfect for in-person meetups. This gave him confidence that even on the go, insights were captured and organized.
The Impact: Focus, Accountability, and Speed
The result was transformational. With Plaud, Kevin and his team can now focus fully on the conversation in front of them instead of scrambling to write notes. Summaries and action items flow directly into the tools they already use, keeping pipelines clean and everyone accountable.
“It allows us to focus, speed up follow-up, close deals faster, and keep everybody aligned,” Kevin says.
The value was clear from the start. “This is transforming team productivity and performance.”
The Teamwide Advantage
Kevin’s team also quickly adopted Plaud. They love how notes are not only automatically summarized but also synced into their workflow. The clarity of next steps means less rehashing, better follow-ups, and more time building trust with customers.
With Plaud, Kevin and his team have turned what was once a weakness — capturing and organizing conversations — into a competitive strength.
