Shipping policy

When will your order ship?

We're committed to getting your order to you as soon as possible. Here's what you can expect once you've placed your order with us:

Processing Time: Orders are typically processed and shipped within 1–2 business days after your order is placed. Delivery Time: Once your order has been shipped, estimated delivery times are as follows:

• Australia: 3–5 business days
• New Zealand: 6-12 business days

Which countries do you ship to?

Our shipping destinations currently includeAustralia and New Zealand(except theChatham Islands).

Note: We are unable to deliver to P.O. Boxes APO/FPO/DPO addresses, or other restricted locations.

What are your shipping rates?

Free shipping.

How Can I Track My Order?

To track your order, log in to the official website using the email address you provided during your purchase, and click on "Orders" to check the status. If you need further assistance, please reach out to us at support@plaud.ai. Our customer service team aims to respond within one business day.