Plaud NotePin & AI Annual Pro Plan

The Plaud NotePin doesn't have a V.C.S (Vibration Conduction Sensor), so it doesn't support phone call recording.

Yes, you can add your NotePin to the “Find My” feature. It will allow you to locate your NotePin when it is lost. To do that, please follow the steps below:

1. Tap your Plaud NotePin on the top-left and go to the device settings page.

2. Swipe down and tap “Find My”.

3. Tap “Add NotePin to Find My” and follow the instructions to add your NotePin to Find My.

To reset your Plaud NotePin, please charge the Plaud NotePin and long-press the record button for 12 seconds.

The sensitivity of a pacemaker to magnetic fields depends on both the strength of the magnetic field and the rate of change. Generally, magnetic fields ranging from a few gauss to several thousand gauss can potentially interfere with pacemakers.

Our magnetic pin and clip generate magnetic fields up to 2100 gauss. For users with pacemakers, we advise against wearing the Plaud NotePin on the chest area (whether with the lanyard, magnetic pin, or clip) due to its magnetic properties.

The Serial Number is a unique identifier that is utilized to identify and distinguish devices. It is commonly used for product management, device maintenance, and warranty services.If you're searching for the Serial Number (SN) of your Plaud NotePin, there are several locations to check:

1. Inspect the box that the Plaud NotePin arrived in. The SN is imprinted on a label.

2. Open the Plaud app and enter the device settings page. The SN is displayed on this page.

3. You can also find it on the back of the Plaud NotePin.

After creating your Plaud account and logging in successfully, please follow these steps to bind your device:

1. Open the Plaud App and click the “Connect” button located in the top left corner.

2. Select the Plaud device labeled "Plaud NotePin".

3. Press and hold the record button on the NotePin until the white light flashes. This indicates that the NotePin is ready for connection.

4. Then, the App will start searching for the NotePin. Once the NotePin appears in the list of devices, you can connect to it.

Press the center of the device until you feel one vibration to start recording.

To stop recording, you just need to press the center of the device again until you feel two vibrations.

After you finish recording, the audio will be saved in your device automatically.

To do a transcription:

1. Connect your Plaud device to the Plaud APP.

2. Your audio files will be uploaded automatically after a successful connection.

3. Enter the file and tap "Generate". Choose the summary template, language, and Al model. Then, click "Generate Now"to start the transcription.

1. After the transcription is complete, the summary and mind map are automaticaally generated.
2. Plaud App automatically generates mind maps based on your summary, enhancing your visual understanding.

1. Hardware

Customers of the Plaud device enjoy a 12-month warranty service starting from the date of purchase. To avail of the warranty service, customers must provide a valid device serial number.

The warranty service applies if:

• The Recorder is not dismantled, repaired, maintained, resold, or modified without permission.
• The Recorder is not operated in an abnormal environment.
• The Recorder is not damaged due to a violation of the user's guide.
• The Recorder has not experienced a collision, falling, or bending due to improper storage or faults, and significant deformations due to liquid leakage in humid places.

2. Annual Membership & Transcription Quota

If you have purchased an Annual Membership or a Transcription Quota from plaud.ai but haven't used or activated it, you are eligible for a full refund within 30 days of the purchase date. To request a refund, please contact our customer support team by submitting a request with your order details. Refunds are processed within 5-10 business days upon approval. Activated or used products are not eligible for refunds.

3. Accessories

Plaud accepts all unused accessory returns within 30 days of delivery. To begin the return process, please contact our customer support team by submitting a request with your order number.